Shipping and returns

SHIPPING

Free shipping in the Netherlands.

Not living in the Netherlands? We pay at least half of your shipping costs, so guaranteed low costs worldwide shipping.

< 100 Euro > 100 Euro Estimation of transit
(working days)
The Netherlands Free Free 1-2
Belgium/Germany/Luxembourg 1.95 6.50 1-2
Rest of Europe 1.95 6.50 2-7
USA/Canada 3.95 12.15 4-7
Rest of the world 3.95 12.15 up to 2 weeks

Note: all prices are given in Euro

Please note that all products are handmade and most of them are made to order. Usually, it takes about 2-10 working days to process your order.

When your order is shipped you will receive a notification and a tracking link. Please find the estimation of transit below. In case you'd prefer express delivery contact us via info@daphnyraes.com.

    Please also note that we cannot be held responsible for any delays, taxes or fees claimed by customs or countries.

    RETURNS

    We hope you will love your new purchase as much as we did making it for you. However, if you are not happy we offer you a 14 days return policy. This holds that any purchase, except for custom orders, made through the website www.daphnyraes.com may be returned up to 14 days from receiving the order, without stating a reason. The same holds when the item arrives damaged or with an defect. 

    If you'd like to return your item, please send a message to info@daphnyraes.com. Let us know what's wrong and if you would like a replacement or a refund. We'll always respond to you within 24 hours. You can return the product using the address and info below:

    Daphny Raes

    Condensatorweg 54-3

    1014 AX Amsterdam

    The Netherlands

    info@daphnyraes.com

    +31655182060

    After receiving and reviewing your return we'll let you know within 24 hours if we can refund your payment or send you a new item. Both will happen within two weeks after receiving your return.  

    The right to return the product only applies in the case that the product and its original packaging can be returned in the same state as when received, unused and undamaged.

    Return costs and responsibility

    The shipment costs for a return shipment are at own expense; unless you have checked out with PayPal, please see below. When you return your product you will be responsible for the shipment, all related costs and bear all the risks related to the return shipment. We advice you to return any item using a tracking code.

    For further info or questions please contact info@daphnyraes.com.

    FREE RETURNS WITH PAYPALL

    How does it work?

    PayPal now offers a shipping cost compensation for customers who returned their goods to me.

    Place an order on my website and check out with PayPal. If your item(s) isn’t what you expected, return it:

    – Within the trial period of 14 days;

    – In the undamaged, not written, original factory packaging container;

    – Complete, unused and undamaged.

    Claim your shipping cost you’ve made for your return at PayPal.com

    *Please note that the terms and conditions for the shipping cost compensation from PayPal apply. You can read them when you login on your account at PayPal.com.

    PayPal will refund up to €30 for the made shipping costs and only for the countries listed below: The Netherlands, France, Sweden, Italy, Spain, Switserland, Poland, Czech Republic, Finland, Greece, Hungary Romania, Slovakia, Bulgaria, Lithuania, Slovenia, Croatia, Latvia, Estonia, Cyprus and Malta.

    Read all details on PayPal.com >