Delivery is always free. Worldwide.
Incoming orders are processed on weekdays within 24 hours and will be shipped directly. Our standard delivery takes around
- 1 to 4 working days within the EU;
- outside the EU it takes around 4 to 9 working days.
We regret that we cannot ship items to PO Box addresses.
When your order is shipped you will receive a notification and a tracking link. At this moment we do not offer express delivery.
In case you have any more question, please contact us at email@example.com.
We hope you will love your new bag as much as we did creating it for you. However, if you are not happy, we offer you a 14 days return policy. This holds that any purchase, except for custom orders, made through the website daphnyraes.com may be returned up to 14 days from receiving the order, without stating a reason. The same holds when the item arrives damaged or with a defect.
If you'd like to return your item, please send a message to firstname.lastname@example.org. Let us know if you would like a replacement or a refund. During weekdays we'll always respond to you within 24 hours. You can return the product using the address and info below:
1014 AX Amsterdam
After receiving and reviewing your return we'll let you know within 5 working days if we can refund your payment or send you a new item. Both will happen within two weeks after receiving your return.
The right to return the product only applies in the case that the product and its original packaging can be returned in the same state as when received, unused and undamaged.
Return costs and responsibility
The shipment costs for a return shipment are at own expense, unless you have checked out with PayPal, please see below. When you return your product you will be responsible for the shipment, all related costs and bear all the risks related to the return shipment. We advise you to return any item using a tracking code.
For further info or questions please contact email@example.com.